Need To Return your item?
If you are disappointed with your ZigZag purchase, that’s OK. You have a legal right to cancel and return your items within 14 days of you receiving your order. All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer. Please be aware that your Bank may take 3-7 working days to process your refund so that it shows in your account.
Please take extra care when trying your items on. Ensure that there are no make up marks or stains on the garment. Goods returned must be undamaged, carefully packaged, unworn (except for trying on) and complete with all tags and labels attached. Where goods are received back in an unsatisfactory condition, caused by carelessness, there may be a deduction from the refund. All return postage costs are non-refundable (unless it is agreed that the item is faulty).
We recommend that you return items either signed for or by recorded delivery. ZigZag Fashion will not be held responsible for any missing parcels on the customer’s behalf. In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team via our contact page as soon as possible.
Please note that as permitted by law, the maximum refund on postal return costs will be the the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. Sale items or clearance stock purchased online can be refunded within 14 days of receiving the goods. Sale items returned after 14 days, but before 28 days, are eligible for store credit only. Items returned will be refunded for the amount paid. Please enclose a note with your return including your order number and name.
115 Mayfield Road